Terms of Service
1. About Us
My Revue Ltd is an AI marketing systems agency registered in England and Wales, with its principal place of business in London, United Kingdom.
Email: info@my-revue.co.uk | Phone: +44 7824 926072 | Website: my-revue.co.uk
2. Definitions
"We", "us", "our" means My Revue Ltd.
"You", "Client" means the business or individual engaging My Revue to provide services.
"Services" means the AI marketing services described in clause 3 and in any proposal or statement of work agreed between us.
"Setup Fee" means the one-off fee payable before delivery commences.
"Monthly Retainer" means the recurring monthly fee for ongoing service management.
"Ad Spend" means budget paid directly by you to Meta Platforms — separate from and in addition to our fees.
"Confidential Information" means any non-public information disclosed by either party.
3. Our Services
My Revue provides done-for-you AI marketing infrastructure. Our services include:
Meta Ads Management — campaign creation, targeting, creative development, optimisation, and reporting
AI Inbound Receptionist — 24/7 AI voice agent answering incoming calls, handling FAQs, and booking appointments
AI Outbound Caller — automated outbound AI voice calls to unbooked digital leads for nurturing and converting them into booked appointments
Google Review Automation — review request sequences, negative feedback filtering, AI-drafted responses, and GMB profile management
AI Chatbots — AI assistants trained on client content, deployed on website to qualify visitors and capture leads
High-Conversion Websites — mobile-optimised websites integrated with CRM and booking systems
Lead Nurturing — automated SMS and email sequences from first enquiry through to booked appointment
CRM and Pipeline — GoHighLevel sub-account, pipeline management, automation setup, and real-time dashboards
The specific services, deliverables, and pricing applicable to you are set out in the proposal provided before commencement.
4. Eligibility
To engage My Revue you must be at least 18 years of age, have legal authority to enter into this Agreement on behalf of your business, operate a legitimate lawful business, and be able to commit to the minimum Meta ad spend (£500/month paid directly to Meta) where Meta Ads services are included.
5. Service Delivery and Timelines
We will use reasonable endeavours to deliver fully live systems within 14 calendar days of receipt of your setup fee and all required business information. Timelines depend on prompt receipt of your completed onboarding questionnaire, platform access, brand assets, and any other materials requested. Where delays are caused by your failure to provide required information or access, we accept no liability for the delay and the timeline will be adjusted accordingly.
6. Fees, Payment, and Cancellation
6.1 Fees
Fees are set out in your proposal and consist of a one-off setup fee payable in full before work commences, a monthly retainer billed on or around the 1st of each month, and a performance fee of 15% on verified conversions tracked via GHL CAPI where applicable.
6.2 Payment
All invoices are payable within 7 days of issue via Stripe. Failure to pay on time may result in suspension of services. We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
6.3 Ad Spend
Meta ad spend is billed directly by Meta Platforms to your payment method. It is entirely separate from our fees and is never marked up within our retainer. You are solely responsible for your ad spend budget and any charges levied by Meta.
6.4 Cancellation
You may cancel monthly services at any time by providing 30 days' written notice to info@my-revue.co.uk. You remain liable for retainer fees during the notice period. One-off services are non-refundable once work has commenced. Upon cancellation, you retain full ownership of all systems, data, and platform accounts we have built for you.
7. Client Obligations
You agree to provide accurate and timely information and access required for service delivery, ensure your business complies with all applicable laws including advertising standards and data protection legislation, not use our services for any unlawful or misleading purpose, maintain adequate ad spend budgets, respond to requests for approval or information within 5 business days, and ensure you hold the necessary consents to share customer data with us for the purpose of delivering our services.
8. Third-Party Platforms
Our services rely on GoHighLevel, Vapi.ai, Retell AI, Twilio, Vonage, Meta Ads Manager, Google Business Profile, Cal.com, Stripe, Zapier, and Make.com. We are not responsible for downtime, functionality changes, pricing changes, or termination of service by any third-party platform. We will use reasonable endeavours to notify you of material changes and provide alternative solutions where possible.
9. Intellectual Property
All intellectual property rights in our proprietary methodologies, templates, and workflows belong to My Revue Ltd. We grant you a non-exclusive licence to use the systems and workflows we build for you for as long as you remain a client. Upon cancellation, you retain full ownership of all platform accounts, data, creative assets, and configurations built specifically for you.
10. Confidentiality
Each party agrees to keep the other's Confidential Information strictly confidential and not disclose it to any third party without prior written consent, except where required by law or to deliver the services. This obligation survives termination for two years.
11. Data Protection
Both parties shall comply with UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, our Data Processing Agreement (available at my-revue.co.uk/legal/data-processing-agreement) applies and is incorporated into this Agreement.
12. Performance and Results
We apply professional skill and care in delivering our services. Where we offer a specific results guarantee, the terms are set out in your proposal. In all other cases, we do not guarantee specific outcomes — results depend on your market, competition, ad spend, and the quality of information you provide. We are not liable for results failures arising from your failure to provide required information, changes to third-party platform policies, insufficient ad spend, or factors outside our reasonable control.
13. Limitation of Liability
Our total aggregate liability shall not exceed the total fees paid by you in the three months preceding the event giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or special loss including loss of profit, revenue, data, or goodwill. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
14. Indemnity
You agree to indemnify My Revue Ltd, its directors, employees, and contractors from and against any claims, liabilities, damages, costs, and expenses arising from your breach of these Terms, your use of our services for unlawful purposes, or any third-party claim arising from data you have provided to us.
15. Force Majeure
Neither party shall be liable for failure or delay caused by circumstances beyond their reasonable control, including acts of God, war, pandemic, regulatory action, or failure of third-party infrastructure.
16. Entire Agreement
These Terms, together with any proposal or statement of work, constitute the entire agreement between the parties and supersede all previous discussions. No variation shall be binding unless agreed in writing by both parties.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Amendments
We may update these Terms from time to time. Existing clients will be notified of material changes by email at least 30 days before they take effect. Continued instruction of our services after that date constitutes acceptance.
19. Contact
My Revue Ltd, London, United Kingdom | info@my-revue.co.uk | +44 7824 926072
