Privacy Policy
1. Who We Are
My Revue Ltd is an AI marketing systems agency based in London, United Kingdom. We provide done-for-you AI marketing infrastructure to service-based businesses, including Meta Ads management, AI voice systems, Google Review Automation, AI chatbots, lead nurturing, and website development.
We are the data controller for personal data collected through our website and in connection with our own business operations. When we process personal data on behalf of our clients — for example, making outbound AI calls to their leads or sending review requests to their customers — we act as a data processor. This is governed by our Data Processing Agreement.
Email: info@my-revue.co.uk | Phone: +44 7824 926072 | Website: my-revue.co.uk
2. What Personal Data We Collect
2.1 Website visitors and enquirers
Name and email address (contact or booking form)
Phone number (if provided voluntarily)
Business name and type (qualifying scorecard or audit request)
IP address and browser information (via cookies and analytics)
Pages visited, time on site, and source of visit
2.2 Clients
Full name, job title, and business name
Business address and contact details
Payment information (processed securely via Stripe — card details are not stored by My Revue)
Communications between you and our team
Access credentials for platforms we manage on your behalf
2.3 Clients' customers (processed on your behalf)
In delivering our services, we process personal data belonging to your customers, including names, email addresses, and telephone numbers (for review requests, AI outbound calling, and lead nurturing), call transcripts and recordings, and booking and appointment data. This data is processed strictly on your instructions. See our Data Processing Agreement for further detail.
3. How We Use Your Personal Data and Our Lawful Basis
We only process personal data where we have a valid lawful basis under UK GDPR Article 6:
Purpose | Lawful Basis |
|---|---|
Respond to enquiries and book audit calls | Contract — Article 6(1)(b) |
Deliver services to clients | Contract performance — Article 6(1)(b) |
Process payments | Contract performance — Article 6(1)(b) |
Send service updates | Legitimate interests — Article 6(1)(f) |
Send marketing emails | Consent — Article 6(1)(a) |
Analyse website usage | Legitimate interests — Article 6(1)(f) |
Comply with legal obligations | Legal obligation — Article 6(1)(c) |
4. How We Share Your Data
We do not sell your personal data. We share data only where necessary to deliver our services with the following sub-processors:
Platform | Location | Purpose |
|---|---|---|
GoHighLevel | USA | CRM, pipeline, automation, SMS/email, dashboards |
Vapi.ai / Retell AI | USA | AI voice — inbound and outbound calling |
Twilio / Vonage | USA / UK | Telephony and SMS |
Meta Ads Manager | USA | Paid advertising |
OpenAI (GPT-4o) | USA | AI language model |
FastBots.ai / Chatbase | USA | AI chatbot deployment |
Cal.com | USA | Appointment booking |
Stripe | USA | Payment processing |
Zapier / Make.com | USA | Workflow automation |
Google Workspace | USA | Internal communications |
Framer | Netherlands | Website hosting and CMS |
We may also share data with professional advisors under confidentiality obligations, law enforcement where legally required, or a successor business in the event of a merger or acquisition.
5. International Data Transfers
Several sub-processors are based outside the United Kingdom. All international transfers comply with UK GDPR Chapter 5 using appropriate safeguards: UK adequacy decisions, the UK International Data Transfer Agreement (IDTA), or the UK Addendum to EU Standard Contractual Clauses. Contact info@my-revue.co.uk for details.
6. Data Retention
Category | Retention Period |
|---|---|
Client contracts and billing records | 7 years from end of contract |
Client communications | 3 years from end of engagement |
Enquiry / lead data (non-clients) | 12 months from last contact |
Call transcripts and recordings | 12 months |
Website analytics data | 26 months |
Marketing subscriber data | Until unsubscribed + 30 days |
7. Your Rights Under UK GDPR
You have the right to: access your data, correct inaccurate data, request erasure, restrict processing, receive your data in a portable format, object to processing based on legitimate interests, and withdraw consent at any time. To exercise any right, contact info@my-revue.co.uk. We will respond within one calendar month at no charge.
8. Marketing
We only send marketing communications where you have opted in or where we have a legitimate interest. You can unsubscribe at any time via the link in any email or by contacting info@my-revue.co.uk.
9. Cookies
For full details of cookies we use and how to manage them, please see our Cookie Policy.
10. Children
Our services are not directed at individuals under 18. If you believe we have inadvertently collected data from a child, contact info@my-revue.co.uk and we will delete it promptly.
11. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on our website with a revised date. Existing clients will be notified of material changes by email.
12. Complaints
If you have concerns about how we handle your data, contact us at info@my-revue.co.uk. You also have the right to lodge a complaint with the ICO: ico.org.uk | 0303 123 1113 | Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
